Frequently asked questions at Comodoro Arturo Merino Benítez airport
Answers to passenger questions
- How to go from the airport to downtown Santiago by public transport?
- Is Uber available?
- Is there free access to WiFi Internet?
- Where to buy a SIM card?
- What to do in case of a long layover?
- Is there a luggage storage service?
- What to do in case of lost luggage or belongings?
- Are there currency exchange and banking services?
- Are there pharmacies?
How to go from the airport to downtown Santiago by public transport?
If you don’t want to use a taxi or Uber, the best options to go from Nuevo Pudahuel airport to downtown Santiago are the bus services Centropuerto and Turbus and they operate every 10 minutes. Journey time: between 30 and 40 minutes.
Is Uber available?
Uber is available in the Arrivals area. Contact the driver via the app to coordinate a meeting point. Estimated rates: from 15 usd between the airport and Terminal Alameda SEE TAXIS
Is there free access to WiFi Internet?
There is a free and unlimited WiFi Internet access service, with reconnection every 30 minutes
Where to buy a SIM card?
In the public hall, third level, there are two stores (Claro at door 2 and Movistar at door 4) that sell SIM cards with prepaid plans ideal for foreign visitors. The hours are from 08:00 to 22:00, every day.
What to do in case of a long layover?
There are several shops and duty free (most available 24 hours), restaurants, fast food and cafeterias (some open 24 hours). In turn, the airport has VIP lounges (some of them open 24 hours) and they are a great option for a flight connection, a canceled flight, an early morning check-in or for a breakfast, buffet lunch, snacks, drinks and a relaxed atmosphere for rest or work. In case the wait is many hours, you can find the Holiday Inn Santiago Hotel in front of the airport. It offers swimming pools, fitness area, comfortable rooms for rest, restaurant and other services.
Is there a luggage storage service?
Santiago Airport has a 24-hour luggage custody service, which is convenient if your stay at the airport lasts for several hours. It is located in the Public Hall, first level, door 1. The 24-hour rates range between 7 and 10 USD depending on the size of the suitcase. Special items like surfboards, wheelchairs, etc. they have a cost of 17 USD per item.
In turn, TrueStar Securebag offers the luggage protection service in a special recyclable and non-toxic film (available 24 hours)
What to do in case of lost luggage or belongings?
If during your stay at the Santiago international airport you lose any personal object, you must complete the FORM WEB of the official site and follow the instructions.
In case of loss of checked baggage, contact your airline
Are there currency exchange and banking services?
If you need to exchange currency before or after your flight, the Afex exchange office is available 24 hours a day in the Public Hall, first level and Public Hall, third level, door 5. There is also a Banco de Santander branch on the second level of the Public Hall, from 09:00 to 14:00 from Monday to Friday.
Are there pharmacies?
The Cruz Verde drugstore is located in the public hall, third level, east roundabout. Available hours: 06:30 – 22:00 from Monday to Friday 06:15 – 21:30 Saturday 07:00 – 22:00 Sunday Phones – +56 2 2690 1088 +56 2 2690 1087